Resolving Account Issues
The most common questions from new crick x users are about registration and login. It's actually quite straightforward — you only need a mobile number, a password, and your name to complete sign-up.
If you're having trouble logging in, first make sure you're entering the correct mobile number and password. If you've forgotten your password, click "Forgot Password" — an OTP will be sent to your registered number and you can set a new password.
-
Go to Registration Page Go to the /register page and enter your mobile number and password.
-
Verify OTP Confirm your phone number using the 6-digit code sent to your number.
-
Complete Your Profile Enter your name and date of birth. This information will be needed when you make a withdrawal.
-
Log In Once registration is complete, you will be logged in automatically.
How do I make a deposit?
Depositing at crick x is simple. bikash, Nagad, or Rocket — whichever you have works just fine. The minimum deposit is just ৳100.
To make a deposit, log in to your account and go to the "Deposit" or "Add Funds" option. Choose your preferred payment method and enter the amount. Send the payment via mobile banking to the number shown on screen, then confirm with your transaction ID.
Deposits are processed instantly in most cases. Occasionally, banking server delays may cause a 5–15 minute wait. If it has been more than 30 minutes, contact live chat with your transaction ID.
Withdrawal Rules & Processing Times
Withdrawing your winnings is just as simple. To withdraw on crick x, log in to your account and go to the "Withdraw" or "Withdraw Funds" option. Enter the amount and provide your mobile banking number.
- Minimum Withdrawal৳500
- Maximum (per request)1,00,000 ৳
- Daily Maximum৳5,00,000
- Processing Time1–2 Hours
- Payment MethodsMobile Pay, Nagad, Rocket
Your first withdrawal may require a one-time identity verification step. Simply upload a photo of your National ID or passport to complete it. Once verified, you won't need to go through this step again.
Not receiving your bonus — what to do?
Most bonus-related complaints at crick x come down to users not fully understanding the bonus terms. Every bonus comes with wagering requirements — meaning bonus funds can't be withdrawn directly until you've placed a specified amount in bets.
Example: If a BDT 500 bonus has a 10x wagering requirement, you must place a total of BDT 5,000 in bets before the bonus becomes withdrawable.
For any confusion about bonuses, check the terms on our Promotions page or ask us via live chat. We're always happy to walk you through it clearly.
Simple fixes for common technical issues
Sometimes the website loads slowly, bets take time to confirm, or you get logged out of the app. Most of these issues can be resolved on your own.
- Clear your browser cache and cookies, then refresh the page.
- Check your mobile data or Wi-Fi connection.
- If you're using the app, make sure it's updated to the latest version.
- Restart your device and try again.
- Try a different browser — Chrome or Firefox works best.
If none of the above steps resolve the issue, email support@crickx.wine with your device details and a screenshot. Our technical team will get it sorted quickly.
Responsible Betting & Self-Exclusion
Crick x believes betting should be entertainment, not a burden. If you feel betting is having a negative impact on your daily life, make use of our responsible gaming tools. You can set deposit limits, take a betting break, or apply self-exclusion — all from the Help Center, on your own terms.
Our support team is always here for you, whatever the issue. Remember, reaching out for help at crick x isn't a weakness — it's the smart move.